Support

Last updated: May 2026

How can we help?

We're here to help you get the most out of TrainTrack. Browse the FAQ below or email us directly — we usually respond within 2 business days.

Contact us

Email: hello@train-and-track.com. Please include your device model, iOS/Android version, and a description of what you were doing when the issue occurred. Screenshots are very helpful.

I can't sign in to my account

Make sure you're using the same email and sign-in method (Apple, Google, or email/password) you originally signed up with. If you forgot your password, use the "Forgot password?" link on the sign-in screen to receive a reset email. Still stuck? Email us.

My data isn't syncing between devices

TrainTrack is offline-first, so writes happen locally first and sync to the cloud in the background. Make sure you're signed in on both devices, connected to the internet, and pull-to-refresh on the affected screen. If a sync error persists for more than a few minutes, please contact support.

Subscription and billing questions

Subscriptions are managed by the App Store or Google Play. To cancel, change plans, or request a refund, open your platform's subscription settings. For any billing concerns specific to TrainTrack, email us.

How do I delete my account or data?

Open the app, go to Profile → Settings → Account, and tap "Delete account". This permanently removes your TrainTrack data from our servers. You can also email us to request deletion.

I found a bug or want to suggest a feature

We'd love to hear from you. Email us with a clear description, expected vs. actual behaviour, and screenshots or screen recordings if possible.